Bridal Resources
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Epiphany Bridal Boutique Ratings
Stephanie
Date: 4/16/2012
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If you are looking for customer service...go somewhere else! This place doesn't have it! So, I am just a bridesmaid in my future-sister-in-law's wedding...so not being a bride might have an impact on the service I have received. I am not sure even where to begin...We were asked by the bride to have our measurements into Christine by the end of January with payment. It took several calls to even get my measurements in - and that was with leaving messages! Now it is beginning of March, and we JUST heard from Christine regarding our order. She stated that the order was placed, sent the credit card authorization form, and emailed us a copy of our receipt. AND I can't begin to tell you how WRONG the order was! I have now emailed and called her, but haven't heard anything in 24 hours. I haven't sent in the credit card form, so at least I'm not out money. My main concern is for the bride. She doesn't need extra stress at this point! AND if the wrong size was ordered, then all dresses have to be reordered to be in the same dye lot...WHAT A MESS!!! Now ordering flower girl dresses...the owner will not call back...her associates don't know what is going on...there aren't kind words to express how upsetting this whole experience has been for me. |
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